AwardLens Support
AwardLens is a free planning tool for comparing award-redemption references across supported origins, destinations and loyalty programs. Economy, Premium Economy, Business and First references are supported where source data is available. Coverage varies by program, route and cabin. No AwardLens account, subscription or in-app purchase is required.
Contact
For app support, data corrections, privacy or App Review questions, email awardlens.contact@gmail.com.
Include your app version, device model and a short description. For a data question, include the route, cabin and loyalty program. Do not send passwords, payment information or booking documents.
Offline Search and Updates
The app includes an authenticated catalog for offline route searches and mileage-budget exploration. Compatible signed data updates can refresh supported references without an App Store update. New algorithms or features may require a newer app version. Maps and external airline websites need an internet connection.
If an update fails, your existing verified catalog remains available. Open Settings to see the data version, check for updates, set personal point acquisition costs in USD, or revisit the getting-started guide. If the app cannot load local data, use Retry offline data.
Local Data and Earlier Versions
The current native app has no account to delete. Deleting the app removes its on-device catalog and preferences; offloading keeps its data. Device backups and restores follow your Apple settings.
Earlier account-based versions and their online service are retired. For questions about historical account records or support correspondence, contact the address above. Updating or deleting the app does not itself delete historical records or email.
Important Notes
AwardLens provides mileage redemption estimates for research. It does not sell tickets, transfer points, or guarantee award availability. Always confirm taxes, fees, availability, and booking rules with the relevant airline or loyalty program.
AwardLens is independent and is not affiliated with airlines, alliances, or loyalty programs.